Return & Refund Policy
Return Eligibility
- Items damaged during shipping
- Incorrect items sent (our error)
- Defective products upon receipt
- Items significantly different from description
Return Timeframe
You must contact us within 7 days of delivery to initiate a return request. Please email us at info@camelnotconcealer.com with:
- Order number
- Clear photos of the issue (for damaged/defective items)
- Detailed description of the problem
Extended to 14 days during holiday seasons (November-January)
Return Process
- Initial Contact: Submit your return request with required information
- Review Period: We’ll evaluate your request within 1-2 business days
- Approval: If approved, you’ll receive return instructions and a Return Authorization (RA) number
- Return Shipping: Package items securely with RA number clearly marked
- Processing: Refunds processed within 3-5 business days of receiving returned items
Refund Method
- Refunds will be issued to your original payment method. Processing time varies by payment provider (typically 3-10 business days to appear on your statement).
Contact Information
For return requests or questions, contact our customer service team at info@camelnotconcealer.com
Include your order number and clear description of the issue for fastest processing.We appreciate your business and strive to resolve any issues promptly and fairly.